Privacy Policy

Overview

Before you give us your consent to process your personal data or provide us with your personal data through any form on our website, we kindly ask you to carefully read this Privacy Policy. This ensures that you fully understand the conditions under which we operate. This Privacy Policy applies to your use of our services as defined in our Terms and Conditions.

This document explains:

  • When, where, and why we process personal data about people who use the Website.
  • How we use personal data and under what conditions we may disclose it to others.
  • Your rights in respect of your personal data.
  • How we keep your personal data secure.

Key Definitions

  • Personal Data: Any information relating to you that, alone or in combination with other information, allows someone to identify you as an individual.
  • Processing of Personal Data: Any operation performed on your personal data, whether automated or not, such as collection, recording, storage, alteration, retrieval, use, disclosure, erasure, or destruction.
  • Data Subject: Any identified or identifiable natural person whose personal data is processed by the controller; this refers to you as a user of the Website.
  • Consent: Freely given, specific, informed, and unambiguous agreement by the data subject to the processing of their personal data.
  • Website: Refers to the online platform or application owned and operated by our Company.

Other terms, such as Customer, Expert, and Company, are defined in our Terms and Conditions.

General Information

Data Collection

Whenever you access the Website, we collect log information and may place cookies on your device to track your activity. You can opt out of cookies, except for those essential for the functioning of the Website.

Registered Users

If you register as a Customer, we collect and process cookie identifiers and other information you provide during registration.

Types of Data Collected

Account Information

We collect personal data during registration and when you edit your account settings. This information is necessary for account creation and management. Please note, we are not responsible for any consequences caused by sharing your personal information with third parties.

Order Details

We process the information you provide when filling out order forms and during communications with Experts via the Website’s messaging system. This includes any instructions or additional data you share regarding your assignments.

User-Submitted Content

We may process personal data freely submitted by you, such as surveys, feedback, or other forms of communication. Content and messages shared through our platform may not be deleted if connected to the services provided.

Cookies and Usage Data

When you use our services, we monitor your web traffic and behavior to enhance your user experience. Data collected may include:

  • IP address, operating system, and browser details.
  • Device location and usage patterns.

You can adjust your cookie settings in your browser to limit tracking, but this may affect the functionality of the Website.

Billing Information

We do not store payment details directly. Payment data, such as the first six and last four digits of your card, is securely handled by third-party providers for transaction processing and compliance with financial regulations.

Sensitive Data

We do not process sensitive personal data unless explicitly agreed upon.

Data Processing Methods and Retention

Methods of Processing

We take appropriate security measures to protect your data from unauthorized access, modification, or destruction. Data may be processed by our employees or external parties, such as hosting providers and IT service providers, under strict confidentiality agreements.

Retention Period

Personal data is retained for as long as required to fulfill the purposes for which it was collected. Data may also be stored longer if required by legal obligations.

Purposes of Data Processing

Provision of Services

We use your data to provide and improve the services outlined in our Terms and Conditions. This includes connecting you with Experts and customizing your experience.

Payments

Payment information is processed securely through third-party providers. We do not store your full payment details on our servers.

Communication

We may contact you for service-related updates, support, or feedback purposes. You can opt out of non-essential communications at any time.

Marketing and Analytics

We analyze user data to enhance our marketing efforts and improve the Website. Users may opt out of marketing communications and surveys.

Compliance and Fraud Prevention

Your data may be used to ensure legal compliance, prevent fraudulent activities, and promote a safe user environment.

Legal Bases for Data Processing

We process personal data based on the following legal grounds, depending on your interaction with our Website and services:

  • Consent: When you have explicitly given consent.
  • Contractual Necessity: When processing is necessary to provide our services to you in accordance with our Terms and Conditions.
  • Legitimate Interests: For purposes including:
    • Compliance with financial and accounting laws.
    • Evaluating the Company’s business performance (e.g., website traffic analysis).
    • Promoting the Website through social media, affiliates, or influencers.
    • Fraud prevention and securing personal data.
    • Verifying experts’ credentials.
  • Legal Compliance: To comply with applicable laws, such as processing data subject requests.
  • Vital Interests: In rare cases, to protect your vital interests or those of others.

We will always inform you of the legal basis for processing your personal data, unless restricted by law.

Your Rights as a Data Subject

As a user, you have the following rights regarding your personal data:

Right to Confirmation

You can request confirmation on whether we are processing your personal data.

Right of Access

You can access the personal data we process about you.

Right to Rectification

You can request corrections or completion of incomplete personal data.

Right to Erasure

You may request the deletion of your personal data, subject to legal or regulatory obligations. To request data deletion, you can:

  • Email us at support@procraresearch.com Include your full legal name, address, phone number, and the email used during registration. Specify the data to be deleted and the reason for your request.
  • Delete specific items from your account (e.g., payment details).
  • Delete your entire account.
Right to Restriction of Processing

You can request restricted processing if:

  • You contest the accuracy of your data.
  • You need the data for legal claims while we no longer require it for processing.
Right to Data Portability

You may request a copy of your data in a transferable format or have it transmitted directly to another controller, where feasible.

Right to Object

You can object to data processing for tasks carried out in public interest or based on our legitimate interests.

Right to Withdraw Consent

You may withdraw your consent to data processing at any time by contacting us. We will process your request promptly and cease processing your data unless otherwise required by law.

To exercise any of these rights, please contact us using the details provided at the end of this policy. Requests are free of charge and will be processed promptly in accordance with applicable laws.

If you believe your rights have been violated, you may file a complaint with the appropriate data protection authority.

Additional Information for California Residents

This section applies to residents of California under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Categories of Personal Information Collected

We collect the following categories of personal information about you:

  • First and Last Name
  • Usernames of registered users
  • Account password
  • User’s email
  • Contact Phone
  • Date of birth
  • Gender
  • Testimonials
  • Education, profession and expertise information
  • Files uploaded by you to the Site
  • usage information (your searches, the pages you visited)
  • IP address
  • Cookie id
  • browser and device characteristics
  • referring URLs
  • country
  • location

We do not collect sensitive personal information. If we intend to collect additional categories, we will notify you.

Purpose of Data Collection

Your personal information is collected to:

  • Operate the Website and its features.
  • Fulfill legal and operational requirements.
  • Provide services and protect our rights.

We do not process data for unexpected purposes or beyond those disclosed without your consent.

Retention Period

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected.

Disclosure to Third Parties

We do not disclose your personal information to third parties.

No Sale of Personal Information

We do not sell or share your personal information. If this changes, we will notify you and provide an opt-out option.

Privacy Rights Under the California Consumer Privacy Act (CCPA)

Right to Access

You have the right to know:

  • The categories of personal information collected.
  • The sources of collection.
  • The purpose of processing.
  • The entities to whom your information is disclosed.
Right to Request Deletion

You may request the deletion of your personal data unless exceptions apply (e.g., fraud prevention, legal obligations).

Right to Correct

You can request corrections to inaccurate personal information.

Right to Opt-Out of Sale/Sharing

You have the right to opt out of the sale or sharing of personal information.

Right to Non-Discrimination

We will not deny services, charge different prices, or provide lower quality services for exercising your rights.

How to Exercise Your Rights

To exercise these rights, submit a verifiable request by:

  • Providing sufficient information to verify your identity.
  • Clearly describing your request to ensure proper evaluation and response.

Requests may be submitted by you or an authorized representative.

Response Timeline
  • We will confirm receipt of your request within 10 days.
  • We will respond within 45 days. If more time is needed (up to 90 days), we will inform you of the reason for the delay.
Fees

We will not charge a fee unless your request is manifestly unfounded or excessive.

Further Information for Virginia Consumers

This section of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the controller running this Application and, if applicable, its parent, subsidiaries, and affiliates (for the purposes of this section referred to collectively as “we,” “us,” “our”).

This section applies to all Users (referred to below as “you,” “your,” “yours”), who are consumers residing in the Commonwealth of Virginia, according to the “Virginia Consumer Data Protection Act” (the “VCDPA”), and supersedes any other possibly divergent or conflicting information contained in the privacy policy. This part of the document uses the term “personal data” as defined in the VCDPA.

Categories of Personal Data Processed

In this section, we share the categories of personal data that we’ve processed and their purposes. You can read about these activities in detail in the section titled “Categories of Personal Information Collected” within this document.

  • Categories of Personal Data We Collect: We do not collect sensitive data.
  • Notice of Additional Categories: We will not collect additional categories of personal data without notifying you.
Why We Process Your Personal Data

To find out why we process your personal data, refer to the sections titled “Categories of Personal Information Collected” and “Purpose of Data Collection” within this document.

  • We won’t process your information for unexpected purposes or for purposes incompatible with the ones originally disclosed, without your consent.
  • You can freely give, deny, or withdraw such consent at any time using the contact details provided in this document.
How We Use the Data We Collect: Sharing Your Personal Data with Third Parties
  • We do not share or disclose your personal data with third parties.
Sale of Your Personal Data
  • We do not sell your personal data. Should we decide to, we will inform you beforehand and will grant your right to opt out of such sale.
Processing of Your Personal Data for Targeted Advertising
  • We process your personal data for targeted advertising.

Your Privacy Rights Under the VCDPA and How to Exercise Them

You may exercise certain rights regarding your data processed by us. Specifically, you have the right to:

  • Access Personal Data (The Right to Know): Request confirmation of whether we are processing your personal data and access such personal data.
  • Correct Inaccurate Personal Data: Request correction of any inaccurate personal data we maintain about you.
  • Request Deletion: Request the deletion of your personal data.
  • Obtain a Copy: Obtain a copy of your personal data in a portable and usable format for transfer to another entity, provided it is technically feasible.
  • Opt Out: Opt out of the processing of your personal data for targeted advertising, sale of personal data, or profiling in furtherance of decisions that produce legal or significant effects concerning you.
  • Non-Discrimination: Exercise your rights without discrimination. This means we will not deny goods or services, charge different prices, or provide a different level or quality of goods or services based solely on your exercise of consumer privacy rights. However, we may not be able to complete a transaction if your personal data is necessary for providing the requested goods or services. To the extent permitted by law, we may offer loyalty programs, rewards, or discounts related to voluntary participation.
How to Exercise Your Rights

To exercise these rights, contact us via the details provided in this document.

  • We will not respond to requests unless we can verify your identity using commercially reasonable efforts to confirm that the personal data in our possession relates to you. Additional information may be requested to authenticate you and your request.
  • You can make a request on behalf of a child under your parental authority if you are an adult.
  • Making a consumer request does not require creating an account with us, though we may require you to use your existing account for authentication purposes.
Timeline for Responding to Your Requests
  • We will respond without undue delay, but no later than 45 days after receiving your request. If more time is needed (up to 90 days), we will inform you of the reasons and the additional time required.
  • If your request is denied, we will provide an explanation within 45 days of receiving the request. You may appeal our decision by submitting a request using the contact details provided. Appeals will be handled within 60 days, and if denied, you may contact the Attorney General to submit a complaint.
  • We do not charge a fee to respond to your requests, except in cases of manifestly unfounded, excessive, or repetitive requests, where a reasonable fee may be charged or the request may be denied.

Further Information for Colorado Consumers

This section integrates with and supplements the information in the rest of the privacy policy and is provided by the controller running this Website and, if applicable, its parent, subsidiaries, and affiliates (collectively referred to as “we,” “us,” “our”).

This section applies to all Users (referred to below as “you,” “your,” “yours”) who are consumers residing in the State of Colorado, under the “Colorado Privacy Act” (the “CPA”), and supersedes any divergent or conflicting information contained in the privacy policy. This part of the document uses the term “personal data” as defined in the CPA.

Categories of Personal Data Processed
  • Categories of Personal Data We Collect: We do not collect sensitive data. Additional categories will not be collected without prior notice.
Why We Process Your Personal Data

Refer to the sections titled “Categories of Personal Information Collected” and “Purpose of Data Collection” within this document for more information.

  • We won’t process your information for unexpected or incompatible purposes without your consent. You can freely give, deny, or withdraw such consent at any time using the contact details provided.
Sharing Your Personal Data with Third Parties
  • We do not share or disclose your personal data with third parties as defined under the CPA.
Sale of Your Personal Data
  • We do not sell your personal data. If this changes, you will be notified and given the opportunity to opt out. The term “sale” is defined by the CPA as the exchange of personal data for monetary or other valuable consideration, excluding certain exceptions.
Processing for Targeted Advertising
  • We do not process personal data for targeted advertising. If this changes, you will be notified and given the opportunity to opt out.

Your Privacy Rights Under the CPA

You may exercise the following rights regarding your data:

  • Opt Out: Opt out of targeted advertising, sale of personal data, or profiling in furtherance of significant decisions concerning you.
  • Access: Request confirmation of whether we process your personal data and access such data.
  • Correct: Request correction of inaccurate personal data.
  • Request Deletion: Request deletion of your personal data.
  • Obtain a Copy: Obtain your personal data in a portable and usable format for transfer to another entity, provided it is technically feasible.

We will not increase costs or reduce service availability based solely on your exercise of these rights. However, we may offer loyalty programs or discounts related to voluntary participation.

How to Exercise Your Rights

Contact us via the details provided in this document. We require verification of your identity to respond to requests and may request additional information for authentication purposes.

Timeline for Responding to Your Requests
  • Responses will be provided within 45 days, with a possible extension of up to 90 days if necessary.
  • Appeals will be processed within 45 days. Denied appeals may be escalated to the Attorney General.

We do not charge fees to respond to your requests except for manifestly unfounded, excessive, or repetitive requests.

Further Information for Connecticut Consumers

This section of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the controller running this Website and, if applicable, its parent, subsidiaries, and affiliates (collectively referred to as “we,” “us,” or “our”).

This section applies to all Users (hereinafter referred to as “you,” “your,” or “yours”), who are consumers residing in the State of Connecticut, according to “An Act Concerning Personal Data Privacy and Online Monitoring” (also known as the “Connecticut Data Privacy Act” or “CTDPA”). For such consumers, this section supersedes any other possibly divergent or conflicting information contained in the privacy policy. This part of the document uses the term “personal data” as defined in the CTDPA.

Categories of Personal Data Processed

We summarize the categories of personal data processed and their purposes in this section. For detailed information, refer to the section titled “Categories of Personal Information Collected” in this document.

Categories of Personal Data We Collect:
We have collected the following categories of personal data as outlined in the section “Categories of Personal Information Collected”:

  • We do not collect sensitive data.
  • We will not collect additional categories of personal data without notifying you.
Why We Process Your Personal Data

For detailed reasons behind processing your personal data, refer to the sections “Categories of Personal Information Collected” and “Purpose of Data Collection” in this document.

We will not process your data for unexpected or incompatible purposes without your explicit consent, which you can provide, deny, or withdraw anytime using the contact details provided in this document.

How We Use the Data We Collect

Sharing of Your Personal Data with Third Parties

We do not share or disclose your personal data with third parties.

For our purposes, the term “third party” refers to “a person, public authority, agency, or body other than a consumer, controller, processor, or affiliate of the processor or the controller,” as defined by the CTDPA.

Sale of Your Personal Data

We do not sell your personal data. Should we decide to sell your personal data in the future, we will inform you beforehand and grant you the right to opt out of such sales.

For our purposes, the term “sale,” “sell,” or “sold” refers to “the exchange of personal data for monetary or other valuable consideration by a controller to a third party,” as defined by the CTDPA.

Please note that, under the CTDPA, the disclosure of personal data to a processor that processes data on behalf of a controller does not constitute a sale. Similarly, other specific exceptions under the CTDPA may apply, such as disclosures made for the provision of a product or service you have requested.

Processing of Your Personal Data for Targeted Advertising

We do not process your personal data for targeted advertising. If we decide to do so in the future, we will inform you beforehand and grant you the right to opt out.

For our purposes, the term “targeted advertising” refers to “displaying advertisements selected based on personal data obtained or inferred over time from your activities across nonaffiliated websites, applications, or online services to predict your preferences or interests,” as defined by the CTDPA.

Please note that, under the CTDPA, targeted advertising does not include the following:

  • Advertisements based on your activities within a controller’s own websites or online applications.
  • Advertisements based on the context of your current search query, visit to a website, or use of an online application.
  • Advertisements directed to you in response to your request for information or feedback.
  • Processing personal data solely to measure or report advertising frequency, performance, or reach.

Your Privacy Rights Under the Connecticut Data Privacy Act

As a consumer residing in Connecticut, you have specific privacy rights regarding your personal data:

  • Access Personal Data: You can request confirmation of whether we process your personal data and gain access to such data.
  • Correct Inaccurate Data: You can request that we correct any inaccurate personal data we maintain about you, considering the nature and purposes of the processing.
  • Request Deletion of Data: You can request that we delete your personal data.
  • Obtain a Copy of Data: We will provide your personal data in a portable and usable format to facilitate data transfer to another entity, where technically feasible.
  • Opt-Out Rights: You can opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

How to Exercise Your Rights

To exercise any of the rights listed above, please submit your request using the contact details provided in this document.

  • We may require additional information to authenticate your identity and ensure the personal data we hold relates to you.
  • You are not required to create an account to make a request. However, if you already have an account, we may require you to use it to process your request.

We will only use the personal data collected for authentication purposes and will not retain it longer than necessary or use it for unrelated purposes.

If you are an adult, you may also make a request on behalf of a child under your parental authority.

How and When We Handle Requests
  • We will respond to your request without undue delay, within 45 days of receipt.
  • If we need more time (up to 90 days), we will inform you of the reasons and expected time frame.
  • If your request is denied, we will provide you with an explanation and information on how to appeal the decision.

You have the right to appeal any denied request by contacting us through the details provided. We will respond to appeals within 45 days of receipt. If the appeal is denied, you may submit a complaint to the Attorney General.

We do not charge a fee to process your requests for up to one request per year.

Further Information for Utah Consumers

This section applies to Users residing in the State of Utah, under the “Utah Consumer Privacy Act” (UCPA). For such consumers, this section supersedes conflicting information contained in this privacy policy.

Categories of Personal Data Processed

For details, refer to the “Categories of Personal Information Collected” section of this document. 

Categories of Personal Data We Collect:
We have collected the following categories of personal data:

  • We do not collect sensitive data.
  • We will not collect additional categories without notifying you.
Sale and Sharing of Personal Data

We do not sell your personal data. Should we decide to do so, we will notify you and provide the option to opt out.

The term “sale” refers to “the exchange of personal data for monetary or other valuable consideration to a third party,” as defined by the UCPA. Disclosures to processors acting on behalf of a controller do not constitute a sale.

Processing of Personal Data for Targeted Advertising

We do not process your personal data for targeted advertising. If we decide to do so in the future, we will inform you beforehand and provide the right to opt out.

For our purposes, the term “targeted advertising” refers to “displaying advertisements to a consumer where the advertisement is selected based on personal data obtained from that consumer’s activities over time and across nonaffiliated websites or online applications to predict consumer preferences or interests,” as defined by the UCPA.

The following activities do not constitute targeted advertising under the UCPA:

  • Advertisements based on activities within our own websites or online applications.
  • Advertisements in response to your search query, visit, or use of an online application.
  • Advertisements directed to you in response to your request for information or feedback.
  • Processing personal data solely for measuring the performance, reach, or frequency of advertisements.

Your Privacy Rights Under the Utah Consumer Privacy Act

As a Utah resident, you have the following rights regarding your personal data:

  • Access Your Data: You can request confirmation of whether we process your personal data and gain access to such data.
  • Delete Your Data: You can request that we delete the personal data we have collected about you.
  • Obtain a Copy of Your Data: We will provide your personal data in a portable and usable format, allowing you to transfer it to another entity, where technically feasible.
  • Opt-Out Rights: You can opt out of the processing of your personal data for targeted advertising or the sale of personal data.
How to Exercise Your Rights

To exercise your rights, you may contact us using the details provided in this document.

  • We may need additional information to verify your identity.
  • You do not need to create an account to submit a request. However, if you already have an account, we may require you to use it to facilitate your request.
How and When We Handle Requests
  • We will respond to your request without undue delay, within 45 days of receipt.
  • If more time is needed (up to 90 days), we will inform you of the reasons and expected time frame.

We do not charge a fee to process your requests unless they are repetitive, excessive, or manifestly unfounded. If we deny your request, we will provide an explanation.

Updates to This Privacy Policy

We reserve the right to update this privacy policy as necessary to reflect changes in our practices, services, legal obligations, or other factors.

If we make significant changes to this privacy policy, we will notify you by updating the “Last Updated” date at the bottom of this policy and, where appropriate, by additional communication (e.g., email or notice on our website).

We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and protect your personal data.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, you can contact us at:

We are committed to resolving any concerns or complaints promptly and transparently.

Changes to this Policy

We will post the changes or information about our policies on our Website, and we will notify you of major modifications by email. The most recent version of this Policy will be maintained on the Website.

Last Updated: January 1, 2025

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